FAQs

Common questions that our patients may ask and our legal disclaimers

You have 3 sites?

Yes, all 3 sites are run by Cornbrook Medical Practice and it means that you can see a clinician at any site, anytime of your choice. We have one central phone number ( 01618728129 ). All our clinicians and staff work between the sites to ensure continuity of care for you. 3 sites means we cover all of Manchester City Centre, Manchester Universities and Hulme.

Interpreters

If English isn't your first language, or you have a specific sensory requirement we can book a face to face interpreter for routine appointments but if you need an urgent appointment we can arrange for a telephone interpreter or a video interpreter. Please help the receptionist by informing them that you need an interpreter or access requirement as early as possible.

BSL

BSL Health Access is a brand new, on demand video remote interpreting service available for GP appointments 24/7/365. To use this for your appointment please click here https://www.bslhealthaccess.co.uk/

Test Results

If your doctor has sent you for a blood test, scan or x-ray these usually take around 1-2 weeks after having the test to come back to the Practice. We will inform you if your result is abnormal and we will explain the next steps. If you don't hear from us you can assume your results are normal. You are welcome to call us 1-2 weeks after your test to find out your results but it it always better to ring us between 11am and 12:30pm or after 3pm when the phone lines are quieter so our receptionist can take their time to explain your results to you.

Referrals

If your doctor has referred you for further care or tests it can be quite confusing tracking down your appointment. Here are some steps to help you:

  • If you have been referred to a hospital to see a consultant (such as an orthopaedic doctor for a bad knee), all hospital referrals are sent to Manchester Integrated Care Gateway (MICG)which is a referral handling hub. They will contact you and arrange your appointment. If you have been referred to hospital by your GP and not heard after 2 weeks from MICG you should contact them on 0161 947 0770You can find out more information about them on their website by clicking here.

  • If you have been referred for an urgent suspected cancer referral also known as a 2 week wait appointment, this is also processed by MICG however if you have not heard after 2 weeks you should contact our Practice Secretary, Augusta, on 0161 872 8129 who will investigate this for you.

  • If your doctor has referred you for an x-ray or scan and you haven't heard from the provider carrying this out, you should contact our reception team on 0161 872 8129 who will inform you which provider your GP referred you to and give you the correct phone number to chase this up. 

  • Please note we cannot issue referral passwords or change hospital appointments, all of these requests should go through MICG on 0161 947 0770.

Accessing Your Medical Records

Occasionally you might want to see your medical records. To request online access to your medical records please click here

Complaints

Sometimes things go wrong and we aim to correct any issues as quickly as possible. We take all complaints seriously whether they are verbal to the reception team or a formal, written complaint to us. We record all feedback and review it on a monthly basis.

If you think we can resolve your complaint quickly by talking it through, you can ring us on 0161 872 8129 and ask for one of our managers. We will do our best to resolve this there and then. 

To make a formal, written complaint please read our complaints leaflet by clicking here 

Cookies

Use of Cookies

We use Google Analytics software on this website to anonymously track how you interact with this website. This includes identifying:


pages visited on this site


how long on each page on this site


how you got to the site


what  you click on while visiting the site


We do this to help make sure the site is meeting the needs of visitors and help us make it better.


We don’t use Cookies to track the identity of visitors or the information they have entered into the site.

Consent to Use Cookies

You give us consent to using cookies for analytic purposes if you continue to use this site.


Alternatively, you can switch off cookies in your browser and the site will still work normally.

Web Disclaimer

We do our best to ensure that the information published on this website is accurate and informative.


This website is provided for information only. It is not intended to replace a consultation with an appropriately qualified medical practitioner.  Neither the Surgery, nor any of its sub-contractors can accept responsibility for any loss, damage or injury that arises from the use of this website.


Links are provided for information and convenience only. We cannot accept responsibility for the sites linked to, or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement.


We make every effort to ensure that this website is available 24 hours a day, 365 days a year. However, we cannot guarantee uninterrupted access to this website, or the sites to which it links. We accept no responsibility for any damages arising from the loss of use of this information.

GP Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Cornbrook Medical Practice in the 19/20 financial year was £53,724 before tax and National Insurance. This is for 7 part time GPs who worked in the practice for more than 6 months

GDPR and Fair Processing of Data

Confidentiality

We ensure we are compliant with the Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following cases:


Providing further medical treatment for you e.g. from district nurses and hospital services.


To help you get other services e.g. from the social work department.But we will always ask your consent first.


When we have a duty to others or for lawful purposes e.g. in child protection cases.


Anonymous patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for respiratory care.


We can stop the use of anonymous information about you to be used in such a way, please let us know if you wish us to do this.


Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.


​General Data Protection Regulation (GDPR)

PRACTICE FAIR PROCESSING

& PRIVACY NOTICE

Your Information, Your Rights

Being transparent and providing accessible information to patients about how we will use your personal information is a key element of the Data Protection Act 2018 and the EU General Data Protection Regulations (GDPR).


The following notice reminds you of your rights in respect of the above legislation and how your GP Practice will use your information for lawful purposes in order to deliver your care and the effective management of the local NHS system.


This notice reflects how we use information for:


The management of patient records;


Communication concerning your clinical, social and supported care;


Ensuring the quality of your care and the best clinical outcomes are achieved through clinical audit and retrospective review;


Participation in health and social care research; and


The management and clinical planning of services to ensure that appropriate care is in place for our patients today and in the future.

Data Controller


As your registered GP practice, we are the data controller for any personal data that we hold about you.

What information do we collect and use?


All personal data must be processed fairly and lawfully, whether is it received directly from you or from a third party in relation to the your care.

We will collect the following types of information from you or about you from a third party (provider organisation) engaged in the delivery of your care:

‘Personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified from the data.  This includes, but is not limited to name, date of birth, full postcode, address, next of kin and NHS number


And

‘Special category / sensitive data’ such as medical history including details of appointments and contact with you, medication, emergency appointments and admissions, clinical notes, treatments, results of investigations, supportive care arrangements, social care status, race, ethnic origin, genetics and sexual orientation.

Your healthcare records contain information about your health and any treatment or care you have received previously (e.g. from an acute hospital, GP surgery, community care provider, mental health care provider, walk-in centre, social services).  These records may be electronic, a paper record or a mixture of both.  We use a combination of technologies and working practices to ensure that we keep your information secure and confidential.

Why do we collect this information?

The NHS Act 2006 and the Health and Social Care Act 2012 invests statutory functions on GP Practices to promote and provide the health service in England, improve quality of services, reduce inequalities, conduct research, review performance of services and deliver education and training.  To do this we will need to process your information in accordance with current data protection legislation to:


Protect your vital interests;


Pursue our legitimate interests as a provider of medical care, particularly where the individual is a child or a vulnerable adult;


Perform tasks in the public’s interest;


Deliver preventative medicine, medical diagnosis, medical research; and


Manage the health and social care system and services.

How is the information collected?

Your information will be collected either electronically using secure NHS Mail or a secure electronic transferred over an NHS encrypted network connection.  In addition physical information will be sent to your practice.  This information will be retained within your GP’s electronic patient record or within your physical medical records.

Who will we share your information with?

In order to deliver and coordinate your health and social care, we may share information with the following organisations:


Local GP Practices in order to deliver extended primary care services


NHS local Trusts/Hospitals/Health boards


111 and Out of Hours Service


Local Social Services and Community Care services


Voluntary Support Organisations commissioned to provide services by local CCG/Health Board


Your information will only be shared if it is appropriate for the provision of your care or required to satisfy our statutory function and legal obligations.


Your information will not be transferred outside of the European Union.


Whilst we might share your information with the above organisations, we may also receive information from them to ensure that your medical records are kept up to date and so that your GP can provide the appropriate care.


In addition we received data from NHS Digital (as directed by the Department of Health) such as the uptake of flu vaccinations and disease prevalence in order to assist us to improve “out of hospital care”.


How do we maintain the confidentiality of your records?


We are committed to protecting your privacy and will only use information that has been collected lawfully.  Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential.  We maintain our duty of confidentiality by conducting annual training and awareness, ensuring access to personal data is limited to the appropriate staff and information is only shared with organisations and individuals that have a legitimate and legal basis for access.


Information is not held for longer than is necessary.   We will hold your information in accordance with the Records Management Code of Practice for Health and Social Care 2016.

Consent and Objections


Do I need to give my consent?


The GDPR sets a high standard for consent.  Consent means offering people genuine choice and control over how their data is used. When consent is used properly, it helps you build trust and enhance your reputation.  However consent is only one potential lawful basis for processing information.  Therefore your GP practice may not need to seek your explicit consent for every instance of processing and sharing your information, on the condition that the processing is carried out in accordance with this notice.  Your GP Practice will contact you if they are required to share your information for any other purpose which is not mentioned within this notice.  Your consent will be documented within your electronic patient record.


What will happen if I withhold my consent or raise an objection?


You have the right to write to withdraw your consent to any time for any particular instance of processing, provided consent is the legal basis for the processing.  Please contact your GP Practice for further information and to raise your objection.


Health Risk Screening / Risk Stratification


Health Risk Screening or Risk Stratification is a process that helps your GP to determine whether you are at risk of an unplanned admission or deterioration in health.  By using selected information such as age, gender, NHS number,, diagnosis, existing long term condition(s), medication history, patterns of hospital attendances, admissions and periods of access to community care your GP will be able to judge if you are likely to need more support and care from time to time, or if the right services are in place to support the local population’s needs.


To summarise Risk Stratification is used in the NHS to:


Help decide if a patient is at a greater risk of suffering from a particular condition;


Prevent an emergency admission;


Identify if a patient needs medical help to prevent a health condition from getting worse; and/or


Review and amend provision of current health and social care services.

Your GP will use computer based algorithms or calculations to identify their registered patients who are at most risk, with support from the local Commissioning Support Unit and/or a third party accredited Risk Stratification provider.  The risk stratification contracts are arranged by [your local CCG/Health Board] in accordance with the current Section 251 Agreement. Neither the CSU nor your local CCG will at any time have access to your personal or confidential data.  They will only act on behalf of your GP to organise the risk stratification service with appropriate contractual technical and security measures in place.

Your GP will routinely conduct the risk stratification process outside of your GP appointment.  This process is conducted electronically and without human intervention.  The resulting report is then reviewed by a multidisciplinary team of staff within the Practice.  This may result in contact being made with you if alterations to the provision of your care are identified.


A Section 251 Agreement is where the Secretary of State for Health and Social Care has granted permission for personal data to be used for the purposes of risk stratification, in acknowledgement that it would overburden the NHS to conduct manual reviews of all patient registers held by individual providers.


As mentioned above, you have the right to object to your information being used in this way.  However you should be aware that your objection may have a negative impact on the timely and proactive provision of your direct care.  Please contact the Practice Manager to discuss how disclosure of your personal data can be limited.


Sharing of Electronic Patient Records within the NHS


Electronic patient records are kept in most places where you receive healthcare.  Our local electronic systems (such as SystmOne, EMIS and Eclipse) enables your record to be shared with organisations involved in your direct care, such as:


GP practices


Community services such as district nurses, rehabilitation services, telehealth and out of hospital services.


Child health services that undertake routine treatment or health screening


Urgent care organisations, minor injury units or out of hours services


Community hospitals


Palliative care hospitals


Care Homes


Mental Health Trusts


Hospitals


Social Care organisations


Pharmacies


In addition, NHS England  have implemented the Summary Care Record  which contains information including medication you are taking and any bad reactions to medication that you have had in the past.


In most cases, particularly for patients with complex conditions and care arrangements, the shared electronic health record plays a vital role in delivering the best care and a coordinated response, taking into account all aspects of a person’s physical and mental health.  Many patients are understandably not able to provide a full account of their care, or may not be in a position to do so.  The shared record means patients do not have to repeat their medical history at every care setting.


Your record will be automatically setup to be shared with the organisations listed above, however you have the right to ask your GP to disable this function or restrict access to specific elements of your record.  This will mean that the information recorded by your GP will not be visible at any other care setting.


You can also reinstate your consent at any time by giving your permission to override your previous dissent.


Invoice Validation


If you have received treatment within the NHS, the local Commissioning Support Unit (CSU) may require access to your personal information to determine which Clinical Commissioning Group is responsible for payment for the treatment or procedures you have received.  Information such as your name, address, date of treatment and associated treatment code may be passed onto the CSU to enable them to process the bill.  These details are held in a secure environment and kept confidential.  This information is only used to validate invoices in accordance with the current Section 251 Agreement, and will not be shared for any further commissioning purposes.


Your Right of Access to Your Records


The Data Protection Act and General Data Protection Regulations allows you to find out what information is held about you including information held within your medical records, either in electronic or physical format.  This is known as the “right of subject access”.  If you would like to have access to all or part of your records, you can make a request in writing to the organisation that you believe holds your information.  This can be your GP, or a provider that is or has delivered your treatment and care.  You should however be aware that some details within your health records may be exempt from disclosure, however this will in the interests of your wellbeing or to protect the identity of a third party.  If you would like access to your GP record please submit your request in writing to The Practice Manager