Accessibility

We want as many people as possible to be able to access our service. This includes the use of this website.  We Welcome and Treat All Patients Equally Irrespective of Age, Race, Religion, Disability, Gender, HIV Status or Sexual Orientation.

We've made this website so that you can make adjustments without distorting the content. We have funded UserWay for this website to help you navigate it the best way to suit your needs.  You can acces Userway Support by clicking the UserWay icon at the top of the menu on each page.


The website is also suitable for a screen reader such as NVDA. 

We have minimised the use of excessive pages on the website and make it as easy as possible to obtain advice. 

There are a few parts of this website that are not fully accessible such as word documents or PDF documents. If you need to access this information you can telephone 01618728129 who will assist you further. 

https://mcmw.abilitynet.org.uk/ is a website which can help you find the best way to use a website and how to adapt it to your needs. 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Interpreters

If English isn't your first language, we can book a face to face interpreter for routine appointments but if you need an urgent appointment we can arrange for a telephone interpreter. Please help the receptionist by informing them that you need an interpreter as early as possible.

BSL Health Access is a brand new, on demand video remote interpreting service available for GP appointments 24/7/365. ​To use this for your appointment please click here https://www.bslhealthaccess.co.uk/

Accessible Information Standards

The Accessible Information Standard tells us how we should make sure that disabled patients receive information in formats that they can understand and receive appropriate support to help them to communicate.  We must follow the Accessible Information Standard by law. These standards include ensuring that people get information in different formats if they need it, such as: large print, braille, easy read, email etc.


Further information can be found on NHS England’s website at: www.england.nhs.uk/ourwork/patients/accessibleinfo/

You can let us know your preferred way to be addressed or your communication needs by speaking to a receptionist in person, telephoning the surgery or using the link here  https://www.online-consult.co.uk/org/cornbrook-medical-practice/start/1838/4640​