PATIENT PRACTICE GUIDE
Useful information below to help you navigate through the practice and health system as a patient ...
Our Appointment System Explained...
We've written a short guide below to help you pick the right appointment at the right time:
Emergency Triage - Between 8:45 AM and 10 AM, Mon to Fri, if you call us on 0161 872 8129 with an emergency medical problem we will ensure a GP calls you back the same morning and offers you advice or an appointment to be assessed.
Routine Appointments - For non medical emergencies you can book in to see any GP at any site up to 4 weeks ahead. The wait time is usually 1-2 weeks however during winter as we get busier this can be up to 3 weeks. You can book appointments online using Patient Access
Telephone Consultations - If you think your problem could be dealt with over the telephone with a GP we have a limited number of call back appointments we can arrange for you each day.
Online Triage - By using our online portal, 24/7, we could help ensure you see the right person at the right time or even save a trip to the practice as we may be able to help with your health concerns by email or phone. You can access the portal here.
Nursing Appointments - Our nurses and HCAs offer a range of services such as smears, vaccines, travel clinic, sexual health checks, coil and implant fittings, baby clinic and many more services. See below for more info...
Do you know who you should see when you are ill? Do you know whether you should stay at home, see a GP or go to hospital? Visit Choose Well website here to find out!
If your doctor starts you on long term medication this is known as repeat medication. You will need to order and collect this each month. The best way to do this is by visiting your local Pharmacy and ask them to automatically order and dispense this for you each month using EPS. Alternatively you can order and collect the prescription yourself at the reception desk or online using Patient Access. A prescription takes around 2 working days to process so please order in plenty of time before you run out and don't forget we close on bank holidays so order early!
If English isn't your first language, we can book a face to face interpreter for routine appointments but if you need an urgent appointment we can arrange for a telephone interpreter. Please help the receptionist by informing them that you need an interpreter as early as possible.
If your doctor has sent you for a blood test, scan or x-ray these usually take around 1-2 weeks after having the test to come back to the Practice. We will inform you if your result is abnormal and we will explain the next steps. If you don't hear from us you can assume your results are normal. You are welcome to call us 1-2 weeks after your test to find out your results but it it always better to ring us between 11am and 12:30pm or after 3pm when the phone lines are quieter so our receptionist can take their time to explain your results to you.
If your doctor has referred you for further care or tests it can be quite confusing tracking down your appointment. Here are some steps to help you:
If you have been referred to a hospital to see a consultant (such as an orthopaedic doctor for a bad knee), all hospital referrals are sent to Manchester Integrated Care Gateway (MICG)which is a referral handling hub. They will contact you and arrange your appointment. If you have been referred to hospital by your GP and not heard after 2 weeks from MICG you should contact them on 0161 947 0770. You can find out more information about them on their website by clicking here.
If you have been referred for an urgent suspected cancer referral also known as a 2 week wait appointment, this is also processed by MICG however if you have not heard after 2 weeks you should contact our Practice Secretary, Augusta, on 0161 872 8129 who will investigate this for you.
If your doctor has referred you for an x-ray or scan and you haven't heard from the provider carrying this out, you should contact our reception team on 0161 872 8129 who will inform you which provider your GP referred you to and give you the correct phone number to chase this up.
Please note we cannot issue referral passwords or change hospital appointments, all of these requests should go through MICG on 0161 947 0770.
Access to your records
Occasionally you might want to see your medical records. You can obtain a printed copy by contacting reception, completing a form and paying a small fee to cover printing costs. You can also view certain parts of your medical record via Patient Access - for more info please visit reception.
Occassionally, things go wrong. We strive to offer the best patient care we possibly can but we recognise that sometimes this may fall short of your expectations. We want to resolve any complaint as best as we can and ensure you are fully satisfied with our Practice. All complaints therefore should be placed in writing and addressed to the Practice Manager. You can collect a complaints leaflet from reception which explains the process and likely timescale for response. Just so you know, we acknowledge complaints within 3 working days and we reply to complaints as soon possible after we have conducted a full investigation.
We Welcome New Patients!
If you're new to our area you can register with us as a new patient. To register please visit our reception desk with some ID and complete 2 short forms. Registration takes approximately 1 week after which we will take care of your medical needs. Our catchment area is below. If you don't live in our area you can still register as an out of area patient but you'll need to sign a form opting out of home visits.